Cancellation and refunds
Cancel cleanly. Keep your work.
Krafto Creator and Krafto Max are month-to-month subscriptions billed through Stripe.
Last updated 18 September 2026
Cancellation
Cancel from Plan & billing → Manage subscription. Cancellation normally takes effect at the end of the current paid period, and you will not be charged for the next period.
Changing plans
An upgrade from Creator to Max takes effect immediately: you are charged the prorated difference for the rest of the current period and the additional credits are added at once. A change from Max to Creator takes effect at the end of the current paid period; the period you already paid for is not partially refunded.
Credits
Each paid month includes your plan's credits. Monthly credits are used first and expire at the end of the month they belong to; they do not roll over. Extra credits you buy do not expire, but they can only be used while you have an active plan.
After cancellation
Existing projects are not deleted because a subscription ends. You can open them and download videos you already exported. Editing with Krafto, uploads, new exports, and new projects pause until you subscribe again. Monthly credits end with the paid period; extra credits you bought are kept.
Refund requests
Subscription charges are normally non-refundable once a billing period begins, except where required by law. If a first charge was accidental or the paid service was materially unavailable, contact us within seven days so we can review the request.
Payment failures
If a payment fails, Stripe tries again. You can keep editing for 3 days while you update your card; after that, editing pauses until the payment goes through.
Questions or requests
Talk to a person building Krafto.
Write to us about this policy, your account, or your data, and a person on the team replies.